Asking for Definitions Giving Definitions What does… refer to?What does… mean?Can you define…?Can you give a definition for…?How can we define…? …refers to……means ……can be defined as……can…
Expressing Lack of Understanding Asking for Clarification Sorry, I don’t understand. Sorry, I didn’t get / grasp your point. Sorry, I didn’t hear what you said. I’m…
Asking for Opinions Giving Opinions Agreeing Disagreeing – What’s your opinion about ….?– What’s your point of view about ….?– What do you think of ….?– What’s…
Apologizing Accepting Apologies I do apologize for…I must apologize for…I apologize for…I’d like to apologize for…I am so sorry for…Excuse me…It’s all my fault.Please forgive me for…I’m terribly sorry…
Complaining Accepting Complaints Rejecting Complaints 1. I have a complaint to make…2. Sorry to bother you, but…3. I’m sorry to say this, but…4. I’m afraid I’ve got…